INTRODUCTION
Welcome to Rock Global Logistics Limited. We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including using our website (the "Site") or engaging us for logistics and freight forwarding services. Please read this policy carefully. By using our services or our Site, you consent to the practices described herein. If you do not agree with the terms of this policy, please do not access the Site or provide us with your personal information.
INFORMATION WE COLLECT
We collect information that you provide directly to us as well as information collected automatically through your use of our services and website. This includes client and shipment information such as your name, company name, email address, phone number, physical address, tax identification numbers, and shipment details including cargo descriptions, value, origin, destination, and recipient information. We also collect financial and payment information, including billing details, payment records, and bank or credit card information necessary for processing transactions. In addition, we maintain records of communications with you, such as customer service inquiries, quotations, and feedback. To comply with customs clearance and regulatory requirements, we may collect documents such as powers of attorney, import/export codes, and other government-issued identifiers. When you visit our website, we automatically collect technical and usage data including your IP address, browser type, operating system, device information, referring URLs, pages viewed, visit duration, and interaction statistics. We also use cookies and similar tracking technologies to remember your preferences, analyze website usage, and improve your browsing experience. You may control or disable cookies through your browser settings.
HOW WE USE YOUR INFORMATION
We use the information we collect to provide and improve our services, communicate with you, comply with legal obligations, and protect our business operations. This includes performing freight forwarding, customs brokerage, supply chain management, shipment tracking, billing, and payment processing. We also use your information to respond to inquiries, provide customer support, send operational updates and shipment status alerts, and share important administrative notices such as security updates or policy changes. For regulatory and compliance purposes, we may submit required documentation to customs authorities, port authorities, and other government agencies to facilitate the lawful movement of goods. Subject to your preferences and applicable laws, we may also use your information to send promotional communications, special offers, and industry updates. In addition, we analyze data to improve our services, website functionality, content, and overall user experience, as well as to conduct market research. We further use collected information to maintain the security and integrity of our systems, prevent fraud, and safeguard our clients, partners, and data.
LEGAL BASIS FOR PROCESSING (FOR EEA AND UK USERS)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information only where we have a valid legal basis to do so under applicable data protection laws. Our legal bases for collecting and using your information include the performance of a contract, where processing is necessary to fulfill our obligations to you, such as arranging transportation, freight forwarding, and customs clearance services. We may also process your data based on our legitimate business interests, including improving our services, conducting marketing activities, and preventing fraud, provided that such interests do not override your fundamental rights and freedoms. In certain circumstances, we process personal information to comply with legal and regulatory obligations related to international trade, customs, transportation, and security requirements. Additionally, where required by law, we may rely on your consent to process personal data, such as when sending promotional communications or marketing materials, and you may withdraw your consent at any time.
HOW WE SHARE YOUR INFORMATION
We may share your information with trusted third parties and partners where necessary to provide our services and comply with legal obligations. This includes service providers and logistics partners such as airlines, shipping lines, trucking companies, warehouse operators, customs brokers, insurance providers, and IT service providers who assist us in delivering freight forwarding, customs clearance, and supply chain services. These parties are contractually required to safeguard your information and use it only for authorized purposes. We may also disclose information to customs authorities, port authorities, security agencies, and other government bodies as required by applicable laws and regulations governing the transportation and shipment of goods. In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, your information may be transferred as part of that transaction. Additionally, we may disclose personal information where required by law, regulation, legal process, or in response to valid requests from public authorities, including courts and government agencies.
INTERNATIONAL DATA TRANSFERS
As a global logistics company, we may transfer, store, and process your personal information in countries outside your country of residence, including countries outside the European Economic Area (EEA) and the United Kingdom. Such international data transfers may occur where it is necessary to provide our services, coordinate shipments, or work with our global partners and service providers. We take appropriate measures to ensure that your personal information remains protected and is handled in accordance with this Privacy Policy and applicable data protection laws. Where required, we rely on approved data transfer mechanisms, including the EU-U.S. Data Privacy Framework, Standard Contractual Clauses, or other legally recognized safeguards to ensure an adequate level of data protection.
YOUR PRIVACY RIGHTS
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include the right to access and obtain a copy of the personal data we hold about you, the right to correct or update inaccurate or incomplete information, and the right to request the deletion of your personal data under certain circumstances. You may also have the right to request that we restrict the processing of your information, object to certain types of processing, and withdraw your consent at any time where processing is based on consent. In addition, you may opt out of receiving marketing communications from us by clicking the “unsubscribe” link included in our emails or by contacting us directly. To exercise any of these rights or to submit a privacy-related request, please contact us using the contact details provided at the end of this Privacy Policy.
DATA RETENTION
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, and to fulfill our legal, contractual, and regulatory obligations (which often require data retention for several years for audit and customs purposes).
CHILDREN'S PRIVACY
Our services and Site are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
CONTACT US
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@rockgloballogistics.com