FAQ's
GENERAL COMPANY INFORMATION
Rock Global is a full-service freight forwarding and logistics company. We act as your expert guide in the supply chain, managing the transportation of your goods via air, ocean, road and rail. We handle everything from customs clearance to warehousing, ensuring your cargo gets from its origin to its destination safely, efficiently and cost-effectively.
We are built on a foundation of reliability, transparency and robust customer service—hence our name, "Rock Global." Our difference lies in our personalized approach, advanced digital tracking tools and a global network of trusted partners that allow us to offer flexible and resilient logistics solutions tailored to your specific needs.
We currently hold office in Hong Kong, China & India but we have multiple agents worldwide.
SERVICES & CAPABILITIES
Rock Global is a full-service freight forwarding and logistics company. We act as your expert guide in the supply chain, managing the transportation of your goods via air, ocean, road and rail. We handle everything from customs clearance to warehousing, ensuring your cargo gets from its origin to its destination safely, efficiently and cost-effectively.
We provide a full suite of transportation services:
- Ocean Freight: Full Container Load (FCL) and Less than Container Load (LCL).
- Air Freight: For time-sensitive shipments.
- Road & Rail Freight: For domestic and cross-border land transportation.
- Multimodal Solutions: Combining different transport methods for optimal efficiency.
Absolutely. Our team of licensed customs brokers manages both import and export customs clearance for all the countries we serve, ensuring full compliance and avoiding costly delays.
Yes. We have expertise in handling a variety of special cargoes, including:
- Hazardous Materials (HAZMAT)
- Perishable Goods (Reefer)
- Oversized or Heavy-Lift Project Cargo
- High-Value Goods
We provide secure warehousing, storage and distribution solutions, including pick-and-pack, inventory management and final-mile delivery to integrate seamlessly with your supply chain.
GETTING STARTED & SHIPPING PROCESS
Rock Global is a full-service freight forwarding and logistics company. We act as your expert guide in the supply chain, managing the transportation of your goods via air, ocean, road and rail. We handle everything from customs clearance to warehousing, ensuring your cargo gets from its origin to its destination safely, efficiently and cost-effectively.
You can request a free, no-obligation quote directly on our website, by emailing our sales team, or by calling us. Please have details ready such as origin/destination, cargo dimensions/weight and type of goods.
To get you the most accurate quote, we typically need:
- Origin and Destination (Port, Airport, or Address)
- Cargo Description & HS Code (if known)
- Dimensions, Weight and Quantity of Goods
- Desired Mode of Transport (Air, Ocean FCL/LCL)
- Any Special Requirements (e.g., temperature control)
Our process is streamlined:
- Consultation & Booking: We confirm your requirements and book the shipment.
- Pickup & Documentation: We arrange collection and prepare all necessary documents.
- Transportation & Tracking: Your goods are transported and you receive real-time tracking updates.
- Customs Clearance: Our brokers handle all customs formalities.
- Final Delivery: Your cargo is delivered to its final destination.
TRACKING & COMMUNICATION
Rock Global is a full-service freight forwarding and logistics company. We act as your expert guide in the supply chain, managing the transportation of your goods via air, ocean, road and rail. We handle everything from customs clearance to warehousing, ensuring your cargo gets from its origin to its destination safely, efficiently and cost-effectively.
You can track your shipment 24/7 through our online tracking portal on our website using your unique House Bill of Lading (HBL). You will also have a dedicated account manager for personalized updates.
From the moment you book, you will be assigned a dedicated operations specialist who will be your single point of contact throughout the shipping process.
DOCUMENTATION & COMPLIANCE
Rock Global is a full-service freight forwarding and logistics company. We act as your expert guide in the supply chain, managing the transportation of your goods via air, ocean, road and rail. We handle everything from customs clearance to warehousing, ensuring your cargo gets from its origin to its destination safely, efficiently and cost-effectively.
The required documents vary by shipment but commonly include:
- Commercial Invoice
- Packing List
- Certificate of Origin
- Bill of Lading / Air Waybill
- Any specific permits or licenses (for restricted items)
Our team will provide you with a complete checklist tailored to your shipment.
The Master Bill of Lading (MBL) is the contract between Rock Global and the carrier (shipping line or airline). The House Bill of Lading (HBL) is the contract between Rock Global and you, our client. You will use the HBL to prove ownership and track your cargo.
SHIP SMARTER, NOT HARDER!
Unlock the power of an intelligent supply chain. The end of logistics complexity.